Your distributors learn from each other. They should be learning with each other.

Distributor networks over-invest in meet-ups and QBRs and under-invest in the one thing that transfers between markets: playbooks. The difference between learning from each other and learning with each other.

People spend weeks choosing a sofa. Most furniture brands sell like it's one visit.

Two-thirds of the furniture journey is digital and buyers touch your site around 11 times before they commit — but half still buy in-store. How people really buy home & living now, and what brands keep getting wrong.

I put every hour in the quote. Clients argue less when they can see the working.

Most consultants bury the fee in one all-in number. On a proposal for a dental client I itemized every hour and rate instead — and the negotiation got shorter, not longer. Why operational transparency is the pitch.

Cowork reached my phone this week. I still can't tell where chat ends and Cowork begins.

Anthropic put Claude Cowork on mobile this week and OpenAI shipped ChatGPT Work days later. The Code-vs-Cowork line is clean; the Chat-vs-Cowork line still isn't. An operator's honest map of a messy, powerful moment.

The industry column was wrong on two-thirds of the list. I checked every one.

A sales list arrived neatly tagged by industry. Two-thirds of the tags were wrong. Why the confident-looking label is the base rate to distrust — and why AI makes checking cheap, not optional.

Where headquarters ends and the distributor begins

Your distributors keep asking HQ for more support. The real gap is quieter: nobody ever agreed where headquarters' responsibility for growth ends and the distributor's begins. Here's how to draw the line, market by market.

Our au pair flew home last night. The house is quieter this morning.

A year with an au pair — what it made possible for our family, and a thank-you at the end of a chapter we'd choose again without hesitating.

I shipped half a feature on purpose. The other half can't wake up by accident.

Pay-per-lead went live half-on: capture collecting real enquiries today, payments deployed but dormant behind a fail-safe gate until the review says otherwise.

The form promised a copy by email. Nobody was sending it.

My own funnel promised prospects a copy of their results and never sent one. The rebuild: a report email that has to convert alone — and actually reach the inbox.

For the first time ever, I closed a quarter without a missing receipt.

Months of rebuilding my accounting around Claude Code and Cowork paid off: zero missing receipts, and my accountant's new one-PDF format automated in 45 minutes. The dread is gone.